Returns and Refund Policy

We are committed to your satisfaction with every order. If, for any reason, you are not completely happy with your purchase, you may return your item(s) within 30 days of the receipt for a full refund.

To initiate a return, please reach out to our customer service team by emailing Contact-Us@purehydrobottles.com. Include your order number in the email to expedite the process. Your return must be arranged within 30 days of the receipt date to be eligible for a refund.

Upon receiving your return, we will inspect the item(s) and process a refund to the original method of payment for the price paid, minus any shipping charges and applicable fees for any non-resalable items.

For a return to be accepted, it must meet the following conditions:

• The item(s) must be in their original, unused condition.
• The return should be postmarked no later than 14 days following your initial contact with our customer service team.

Please allow 1-2 weeks for your return to be processed. We are not liable for items lost or damaged in transit. All costs associated with the return shipping are the responsibility of the customer.

Thank you for shopping with us!